Refund Policy

At Deenet ISP, we are committed to providing excellent services to our valued customers. We understand that sometimes situations may arise where a refund is necessary. Please review our refund policy outlined below to understand the terms and conditions governing refunds:

1. Eligibility for Refund:

Refunds are eligible under the following circumstances:

• Service Disruption: In the event of prolonged service disruption or downtime beyond reasonable limits, resulting in the inability to access the internet service.
• Unauthorized Charges: If there are any unauthorized charges on your bill.
• Failure to Deliver Promised Service: If we fail to deliver the promised internet speed or service quality as per the subscribed plan.
2. Refund Request Process:

To request a refund, customers must contact our customer support team through the designated channels provided on our website or via phone.

Customers must provide sufficient details regarding the reason for the refund request, along with any supporting documentation or evidence.

3. Evaluation of Refund Requests:

Each refund request will be evaluated on a case-by-case basis by our customer support team.

We reserve the right to deny refund requests that do not meet the eligibility criteria or are deemed invalid based on our assessment.

4. Refund Method:

Refunds, if approved, will be processed using the original payment method used for the subscription.

It may take up to [X] business days for the refunded amount to reflect in the customer's account, depending on the payment method and banking processes.

5. Non-Refundable Charges:

Certain charges may not be eligible for refunds, including but not limited to installation fees, activation fees, and any charges for additional services or equipment.

6. Government Regulations:

Our refund policy complies with consumer protection laws and regulations enforced by the Government of India.

Customers are entitled to refunds as per the applicable laws and regulations governing consumer rights and protection.

7. Contact Information:

For any inquiries or assistance regarding refunds, customers can reach out to our customer support team:

Phone: [Provide phone number]

Email: [Provide email address]

Address: [Provide physical address]

8. Policy Updates:

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By subscribing to our services, you acknowledge and agree to abide by the terms and conditions of our refund policy.

For further details on our refund policy or any other inquiries, please contact our customer support team.